Good questions.
Clear answers.
Airport arrivals, private chauffeurs, vehicle choices and the details of your booking. Find what you need to travel with confidence.

The essentials,
at a glance.
Choosing the right service
A direct transfer, an hourly chauffeur and a coordinated group journey each serve a different kind of day.
What transportation services does The Toronto Limo provide?
The Toronto Limo offers private airport transfers, direct car service, hourly chauffeurs, corporate transportation, wedding limousines, events and concerts, group travel and longer journeys across Ontario. We also arrange cross-border car service for selected US destinations.
What is the difference between limo service and chauffeur service?
Limo service is the broad term for a privately booked vehicle and professional driver. Chauffeur service often describes keeping that vehicle for a set period or a multi-stop itinerary. You can book an executive sedan, SUV, Sprinter or stretch limousine for the service that suits your plans.
Can I book a car for one direct journey?
Yes. A point-to-point transfer takes you from an agreed pickup to one destination, such as home to Pearson, a hotel to a meeting or a venue to your residence. Your chosen vehicle and direct journey are covered by an all-inclusive flat-rate quote.
When is hourly chauffeur service the better choice?
Choose hourly chauffeur service when you want the vehicle throughout a schedule of meetings, dining, appointments or several destinations. The same chauffeur stays with the arranged itinerary rather than providing a separate transfer for each stop.
Can I arrange a ride for someone else?
Yes. We regularly arrange transportation for visiting executives, clients, relatives and other guests. The passenger receives the relevant pickup details, while the person organizing the journey can coordinate the reservation.
Is The Toronto Limo available outside Toronto and after hours?
Yes. We serve Toronto, the GTA and destinations across Ontario, with early departures, late arrivals and 24/7 live dispatch support. Explore our service locations or longer journeys.
Airport transfers and arrivals
Flight-aware service, clear terminal pickup and a comfortable onward journey.
Which airports do you serve?
We provide private transfers for Toronto Pearson (YYZ), Billy Bishop (YTZ), Hamilton (YHM), London (YXU), Ottawa (YOW) and Buffalo Niagara (BUF), along with other airports connected to our routes. See the airport service guide for the right starting point.
How does a prearranged Pearson pickup work?
At Pearson, collect your luggage and follow the signs to the prearranged transportation area. Both Terminal 1 and Terminal 3 use the Door A prearranged service area. Check in with the airport desk using your reservation name, and your chauffeur is dispatched to the pickup curb. Our Pearson guide explains the steps in detail.
Do you monitor incoming flights?
Yes. We monitor the incoming flight for Pearson arrivals and coordinate the pickup around its landing. If the airline rebooks you onto a different flight, contact our 24/7 dispatch team with the new flight number so your collection can be updated.
What if my flight arrives late?
We follow the booked flight’s arrival updates and adjust the pickup accordingly. Our dispatch team can also help with a changed connection or rebooking. A new flight number should be reported because it may not appear in the original flight feed.
How much waiting time is included after landing?
Pearson pickups include 60 minutes of complimentary waiting after a domestic flight lands and 90 minutes after an international flight lands. This gives you time for baggage claim and, on international flights, immigration and customs.
Can a chauffeur meet me inside the terminal?
Yes. An inside-terminal meet-and-greet with a personalized name sign is available as a separately priced option. Standard Pearson service uses the airport’s prearranged limousine pickup area.
Can I book a transfer from Billy Bishop Airport?
Yes. Your chauffeur meets you on the mainland after you cross from Billy Bishop by the pedestrian tunnel or ferry. It is a convenient private connection to downtown hotels, offices and destinations across the GTA. Explore Billy Bishop service.
Can I travel directly from Pearson to another Ontario city?
Yes. A single private vehicle can take you from Pearson to Niagara Falls, Hamilton, Kitchener–Waterloo, London, Muskoka and other destinations. Your chauffeur handles the longer drive and luggage, so there is no vehicle change after the airport pickup. Explore our airport routes.
Can you take me to the airport for an early departure?
Yes. We arrange home, hotel and office pickups for early Pearson and regional-airport departures. Your chauffeur takes you directly to the departing terminal, and our dispatch team is available around the clock.
Chauffeur and corporate travel
Keep the same professional chauffeur with you through a schedule that has more than one stop.
Can I hire a private chauffeur by the hour?
Yes. Our hourly chauffeur service is designed for appointments, dining, shopping, client visits and personal schedules with several stops. Your vehicle stays with the arranged itinerary.
Can I book the chauffeur for an entire day?
Yes. A full-day booking can connect an airport arrival, meetings, hospitality and the return journey in one coordinated schedule. The vehicle and chauffeur are arranged for the agreed period and travel area.
Will my chauffeur wait while I am at a meeting or restaurant?
Yes, waiting between stops can be part of an hourly booking. You can step into the meeting or enjoy the evening while your chauffeur remains available for the next planned movement.
Can I change my itinerary during the day?
Our live dispatch team can help adjust an itinerary when your plans move. Extra hours, a new destination or added stops may change the agreed fare, and we will explain the adjustment before it is confirmed.
Do you provide transportation for corporate roadshows and visiting executives?
Yes. Corporate transportation can cover executive airport arrivals, several meetings, roadshows, client hospitality and visiting teams. We can coordinate multiple vehicles when the group has different arrival times or destinations.
Can I request a quiet ride for work or rest?
Of course. Your chauffeur can keep conversation to what is needed for the journey, giving you a private setting to prepare for a meeting, take a call or unwind after a flight.
Vehicles, luggage and families
Choose for the people and belongings travelling, not just the number of available seats.
What vehicles are in your fleet?
Our fleet includes executive sedans such as the Lexus ES and Mercedes-Benz S-Class, premium SUVs including the Cadillac Escalade, Lincoln Navigator, Chevrolet Suburban and GMC Yukon, Mercedes-Benz Sprinters, a Jet Sprinter and stretch limousines.
How many passengers and suitcases fit in a sedan or SUV?
An executive sedan accommodates up to three passengers and two large suitcases. A premium SUV accommodates up to six passengers with approximately five to six large suitcases. The best fit depends on how many seats are occupied and whether you are also bringing carry-ons, a stroller or other equipment.
How many people can travel in a Mercedes-Benz Sprinter?
Our executive Sprinter option carries up to 14 passengers, with luggage arrangements depending on the group and vehicle configuration. The Jet Sprinter has a more spacious, lower-capacity luxury interior. See Sprinter service for group travel.
Can I request a particular vehicle model?
Yes. Select the model you want when requesting a quote, whether that is an S-Class, Escalade, Navigator, Yukon or Sprinter. We will include your vehicle choice in the quotation and reservation confirmation.
Do you provide child seats?
Yes. Child seats are complimentary when requested for your booking. We arrange the appropriate seats in advance so your family can travel together in a sedan, SUV or larger vehicle that also fits the luggage.
Can we travel as one group instead of using several cars?
Often, yes. A Sprinter is well suited to a larger party, while an SUV can work for a smaller family or group. When people and luggage exceed one vehicle’s practical capacity, we can coordinate vehicles for the same occasion. Explore group transportation.
Can I bring a stroller, golf bags or mobility equipment?
Yes. Strollers, golf clubs and other large items can travel when the chosen vehicle has suitable space. For mobility equipment or an accessibility requirement, contact our team before booking so we can arrange the right vehicle and service.
Weddings, concerts and events
Transportation can be part of the celebration, from the first arrival to the final return.
Can I book a stretch limousine for a Toronto wedding?
Yes. Our wedding service includes stretch limousines as well as executive cars, SUVs and Sprinters for the couple, wedding party and guests. We coordinate the vehicle around the ceremony, photographs and reception.
Can the wedding journey include several venues and photo stops?
Yes. A wedding itinerary can connect the hotel, ceremony, photography locations and reception with the same chauffeur. Hourly service gives the day room for those moments without treating each movement as a separate transfer.
Can you transport wedding guests between hotels and venues?
Yes. Sprinters, SUVs and coordinated vehicles can move family and guests between hotels, ceremony sites and reception venues. We plan the sequence around the number of people and the timing of each arrival.
Do you offer car service for concerts and sporting events?
Yes. We provide private transportation for Toronto concerts and events, including Scotiabank Arena, Rogers Centre, Rogers Stadium and RBC Amphitheatre. Choose a direct arrival and return or keep a chauffeur for the evening.
Can I arrange a pickup after an event ends?
Yes. A return pickup can be arranged near the venue at an appropriate collection point. For an evening with dining or more than one stop, hourly chauffeur service may be the easier fit.
Ontario and cross-border journeys
Travel beyond the GTA with one private vehicle and a journey arranged around your destination.
Do you offer city-to-city car service from Toronto?
Yes. Our city-to-city service connects Toronto with Niagara Falls, Kitchener–Waterloo, London, Kingston, Muskoka, Ottawa and other Ontario destinations. One-way, return and multi-stop journeys are available.
Can you take me to Niagara Falls or Niagara-on-the-Lake?
Yes. Book a private transfer to a Niagara hotel or keep a chauffeur for a day that includes the Falls, wineries or Niagara-on-the-Lake. Your return can be part of the same plan.
Do you travel to Muskoka and Blue Mountain?
Yes. We provide private transportation to Muskoka cottages and resorts, Blue Mountain and other Ontario leisure destinations. SUVs and Sprinters offer room for family, holiday luggage and group travel.
Can we make stops during a longer trip?
Yes. A longer journey can include planned pickups, meals or visits along the way. An itinerary-based or hourly arrangement keeps those stops connected to the same chauffeur and vehicle.
Do you offer private Toronto-to-Buffalo transfers?
Yes. Our cross-border service covers eligible Toronto–Buffalo journeys, including Buffalo Niagara International Airport. The same private vehicle takes your party through the crossing and on to the destination.
Do passengers still go through border inspection?
Yes. A private car does not bypass Canadian or US border checks. Each traveller needs the documents and entry permission required for the crossing, and the border authorities make the admission decision.
Pricing, reservations and changes
Know the agreed service and price before the journey begins.
How much does a Toronto limo or chauffeur cost?
Direct journeys receive an all-inclusive flat-rate quote based on the route and vehicle. For personal hourly chauffeur service, an executive sedan is $90 per hour and a premium SUV is $110 per hour. Weddings, group charters and multi-stop itineraries are quoted for the actual arrangement.
Are direct airport transfers quoted at a flat rate?
Yes. Direct airport and point-to-point transfers are priced at an all-inclusive flat rate for the confirmed vehicle and journey. You know the agreed total before you travel.
What does an all-inclusive quote cover?
The quoted total includes applicable taxes, tolls and airport fees for the agreed service. Child seats are complimentary on request. Added stops, extended hours or other changes beyond that service can be quoted separately. Read the booking terms.
Are gratuities included?
Gratuity is voluntary unless a specific gratuity is expressly shown in your confirmed quotation. You can see any included amount before confirming the reservation.
Can I book a return journey at the same time?
Yes. We can arrange both directions together, even if the return is on a different date or goes to a different address. Airport returns can include flight monitoring for the arriving leg.
How far ahead should I book?
Booking early gives you the best choice of vehicle, especially for weddings, Sprinters, large events and popular travel dates. Our 24/7 dispatch team can also help with short-notice requests.
How can I pay for my booking?
Payment options can include credit card, electronic transfer, an approved online payment method or an established corporate arrangement. The method and any deposit or prepayment are confirmed with your reservation.
What is the cancellation policy?
For standard reservations, cancellation more than 48 hours before pickup qualifies for a full refund or trip credit at your choice. From 12 to 48 hours, the fee is 50% of the confirmed fare. Less than 12 hours before pickup, the fee is 100%. Weddings, large groups and other specialty bookings may have separately agreed terms. See our Terms & Conditions for the full policy.
Can I change a confirmed booking?
Yes. Contact our dispatch team when plans change. A new pickup time, destination, vehicle or longer duration may affect the arrangement and fare, and the revised details are confirmed with you.
Pickup and the travel day
The practical details that make the day itself easier.
What details will I receive before pickup?
Your booking confirmation sets out the pickup date and time, locations, vehicle category, agreed fare and any meeting instructions. Airport arrivals also receive terminal-specific pickup information.
Can my chauffeur collect me at a hotel, home or office?
Yes. We arrange door-to-door pickups at homes, hotels, offices and suitable event venues across Toronto and the areas we serve.
Will the chauffeur help with luggage?
Yes. Your chauffeur assists with loading and unloading luggage. For family travel or larger bags, an SUV or Sprinter can provide the extra room needed for a more comfortable journey.
What if I cannot find my chauffeur?
Call 647 600 8699. Our 24/7 live dispatch team can confirm the pickup point and coordinate directly with your chauffeur.
Can I speak with someone instead of using the quote form?
Yes. Call our live dispatch team at 647 600 8699 or email booking@thetorontolimo.com. You can also use the online quote form at any time.
Find the journey
that fits yours.
Answers are useful. The right service brings the whole plan together.

Tell us where.
We’ll plan the drive.
Your airport arrival, business day or next escape—beautifully arranged by The Toronto Limo.
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